Welcome to DunePlayer.com

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Sales 8am-5pm Support 8am-9pm EST  908-968-0859

Shipping info:  Orders before 3PM EST ship same day! 

Our Policies

Return Policy Statement

Defective returns only*

Units will be repaired or replaced under the one (1) year, depending on model, manufactures warranty from the date of delivery. Shipping costs for the replacement, or repaired unit, to the customer will be paid by DunePlayer.com in the USA only! The purchaser is responsibility for shipping costs of all products returned to DunePlayer.com. Customers outside the USA are responsible for shipping costs both ways.  **Returns sent to DunePlayer.com as defective that are found to be in proper working order will be returned to the customer at the customers expense.

* A defective unit DOES NOT include the inability of a customer to establish, use, or configure, a stable, stream worthy, browse-able network connection.  It is impossible for DunePlayer.com to establish the compatibility of a customers network.  The network health and ability to function with a Dune media player resides entirely on the customer, and is not the responsibility of DunePlayer.com.  A defective unit DOES NOT include the inability to properly interact with a customers A/V equipment.  Compatibility of a customers pre-existing A/V equipment is not the responsibility, nor a guarantee of DunePlayer.com.  Defective also does not include the inability to play all of customer files.  Video compression types, settings, and file creation are all things outside of DunePlayer.com's control.  We will assure a customer the ability to playback standard video files found on comercial DVD and Bluray disks.  If the unit plays those files properly, the unit is not defective.

** Units may be sent to DunePlayer.com to verify network and video operation on our test network at the customers expense.   


Order Refund/Cancellation Policy

A minium charge of $0.30 will be applied to all order cancellations or refunds.  This fee is non-negotiable.

Privacy Policy

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Phone: (908) 968-0859

Terms Of Service

To complete your purchase, you will be transferred to the secured server of Authorize.net or Paypal.com (processor). Processor is an independent company providing credit card and check processing services, and other merchant banking services, to website operators, such as the owner and operator of this Web Site. Processor offers complete SSL encryption technology, which provides greater security for your transaction. Processor provides such credit card and check processing services for many web sites.

Neither Processor, nor any person or company related to Processor, holds any ownership interest in this Web Site, nor receives any financial benefit from this Web Site, other than a fee paid by the owner of this Web Site to Processor for each transaction Processor processes for the Web Site. Processor is neither a co-owner or, nor a partner, nor joint venturer with the owner of this Web Site; instead, Processor is merely an independent contractor providing services to the owner of this Web Site on an arms length, contractual basis under specific, limited terms and conditions.

By submitting your request for authorization of your transaction, you hereby acknowledge having read, understood and agreed to the terms and conditions herein stated, and agree to indemnify, defend, and hold Processor harmless from any and all claims, liabilities, damages (including attorneys fees and associated costs) and other costs and expenses arising in connection with your visit to or use of this Web Site, and/or your purchase or offer to purchase any of the products and services offered hereon.
All Rights Reserved Copyright © 2008-2013 HDI USA LLC

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